Hi there!
He will need to file a support ticket here on our website. He can log into his account with the 'Online Help' button on any other cat/box that he has or if he doesn't have another cat/box he can stop by the lobby of the store and use the website board on the wall next to the front door (the sign with the big paw print on it). Once on the website he can click on Support & put the ID# that the cat gives in nearby chat. Once submitted our team will get a fixed version of the cat sent to him within 24 - 48 hours.
If he has any issues or questions, please feel free to reach out to me or any other CSR member.
Cat is drooping and doesn't move and can't left click her
