When will the web site be repaired?

[Tad Carlucci]

For about a day now, the web site KITTYCATS.BIZ has been reporting 403 (Forbidden) . Generally, this indicates a configuration error and is relatively easily corrected.

At this point, the alternate web site KITTYCATS.WS is available, but several features are not working. In fact, only the forum, pedigree and cattery menu items work; and I note that the support menu item, which was reporting differing errors, finally ending up with a licensing issue, has now been removed.

On examination, I find the following:

KITTYCATS.BIZ is properly registered, up for renewal on 30NOV2016, using NS and NS2, both at InMotionHosting, both authoritatively reporting 70.39.150.204 with a 1-day cache hint.

KITTYCATS.WS is properly registered, up for renewal on 11SEP2016, using NS and NS2, also both at InMotionHosting, both authoritatively reporting 172.81.117.208 with a 1-day cache hint.

Both addresses reverse as being virtual hosts at InMotionHosting. BIZ at vps7881 and WS at vps17103.

So, from the outside world, everything looks good.

I'm assuming the failure on the BIZ name is being repaired. Do you have an idea how long it will be?

I'm assuming the problem with the support menu item lead it its removal; that the errors were your attempt to get a critical service back up; and that either the BIZ server will return to service or you'll get that corrected. But, when do you expect to restore the support ticket system?

Finally, might I suggest, whether the move to the WS server is temporary or permanent, if you expect to be more than ampther 3-6 hours for the repair/replacement to complete, that you move the name services to point both to the working server and, since EVERYTHING leads to the forum, put up a prominent message so your users can actually find the site and know you're working to fix it.