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RE: Marketplace Support
It's possible that 5% service fee might make a different .. if you're referring to the lease payments on a villa in the South of France; but it certainly won't come close to affecting any of the costs you cited.
At their sales volume, they probably would tier-down to the lower service fees, so it probably won't be that high, anyway.
Increased sales would probably far overshadow the service fees.
Customer retention (that is, prevention of lost sales) would probably far overshadow the service fees.
No service fees apply to Cattery sales.
But, if they truly are running the company so badly that they're so strapped for cash that they cannot afford the 5% service fee (in which case, we should all be VERY afraid), they could avoid the fees by selling the supplies directly off the web site, or allowing the transfer of supplies to, and from, the Cattery via the Dock or a similar object.
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