What you need to do is look for your kitty in your pedigree.
You will need to get the ID# from the kitty. It's on the page that shows the family tree.
http://kittycats.biz/pedigree
Then you need to fill out a Support Ticket. Directions on how to do that are found here:
http://kittycats.biz/help/article.php?id=45
KittyCats! is awesome about returning our lost cats and kitten boxes.