Hi Galfy. I understand this situation you have is frustrating and confusing. We'll do our best to help if we can. The jewels you have listed on your account page on our website are the same jewels we see when we look at your account from our end so if it lists 5 jewels for you, then we're only going to see the same 5 jewels. However I have asked our scripter to look into the issue for you. We'll respond to you on your ticket, so please check there for further responses. Thanks!