(02-21-2017 04:21 PM)laya Sugarplum Wrote: This is ridiculous. I start getting the message which i guess means my cat cant eat and no appointments available for the next week? This is customer service ?
I'm sorry you are only just now finding out about this. We've tried to get the word out about the exchange in place for the last 2 months, and have made multiple announcements in both of our groups in addition to posting it on our blog and in these forums. Unfortunately with SL there's no way to guarantee everyone gets messages. We have a lot of customers exchanging food.
We've added additional appointment slots with Cats Resident, so I would try selecting them as your staff person for the appointment as they have some earlier times available and hopefully you can get in sooner! We appreciate your patience and know we're doing the best we can to provide this exchange service for our customers.
ETA: Also to reiterate - I am available for after-hours appointments by request (subject to availability and RL things like needing to sleep and eat). Please message me if the available appointment times won't work for your schedule and I will do my best to accommodate you. Thanks!
Food/Milk/Vitamin Exchange Process & Instructions
