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+--- Thread: KittyCatS is hiring! <application deadline August 3rd> (/showthread.php?tid=17090)
KittyCatS is hiring! <application deadline August 3rd> - Kitten Longmeadow - 07-23-2014 04:13 PM
We currently have a few openings for CSR positions with KittyCatS! If you LOVE KittyCatS and love helping others, then we'd like to hear from you! Please fill out the attached application and send it to Kitten Longmeadow by August 3rd to be considered.
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The KittyCatS CSR position is a paid volunteer position working as a Customer Service Representative for KittyCatS. If hired, CSR's are provided with a company-owned SL account from which they will work. All CSR's are required to work under these alt accounts to help maintain a uniform, professional appearance, and to protect their privacy.
KittyCatS CSR's are expected to work a minimum 2 hour shift on their scheduled days. Qualified applicants should be friendly, patient, enthusiastic, courteous, reliable, and demonstrate excellent communication skills as well as a good working knowledge of KittyCatS! cats, products, and company policies. Responsibilities will include assisting with moderating the KittyCatS! group chat; greeting and interacting with customers in person and via chat groups and IM's; providing assistance to customers via chat, forums, and inworld messaging; and staffing promotional events as necessary. CSR's will also be expected to know how to use a translation tool (such as Google Translate) to assist customers in languages other than English.
If interested in a CSR position, please complete and return the below application to Kitten Longmeadow via notecard in-world when finished. Thanks!
Edit to add a close date and bump!
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FULL Avatar Name:
Days/Times Available:
If hired are you able to commit to a 2hr work shift on your scheduled days?
Languages spoken (other than English):
Briefly describe any experience you have in the customer service field:
Do you have any experience using an online ticket support system as a customer service representative? Have you ever had to use the KittyCatS Ticket Support System as a customer? If so, please tell us about it:
Do you have any experience moderating chat rooms and/or message boards/forums? Tell us about it:
Do you have any experience with breedable pets in SL? Tell us about your experiences:
What do you think are the qualities that a good Customer Service Representative should have?
How would you handle someone that is irate to the point of being offensive and rude? Do you get offended or upset easily?
Tell us why you think you would make a great addition to the KittyCatS Customer Care Team: