(03-31-2015 07:03 AM)Tad Carlucci Wrote:  But, to my mind, the persistent inability of newcomers to see the Support button, and realize its meaning, speaks loudest to the need to redesign the site.

(06-21-2015 04:50 PM)nenoneno24 Resident Wrote:  Hello

I am a problem i buy food for my cats but when rezz no have nothing
This is my ticket of i really buy this food

Fecha/Hora Prefijo de ID Detalle Débito Crédito Saldo final
2015-06-20 09:18:54 bac97525 Destination: KittyCatsBiz Resident
Pago
Región: KittyCats
Descripción: KittyCatS! ~ Kitty Kibble Food L$170

I hope this is correct for send me the food.

Thank you so much

nenoneno24

(08-06-2015 12:33 AM)ayaka994 Resident Wrote:  id=027c67f9-5cc4-9bfc-277c-d0032467ee47

Please return the cat

(04-12-2014 10:49 PM)Kitten Longmeadow Wrote:  **Updated 5/23/14**

Hi all. It seems that the Drop bug that was plaguing us several months ago has once again re-surfaced. In regards to KittyCatS, this bug appears to be affecting the ability to Drop your cats after interacting with them via the menu, as well as possibly affecting cats that vanish randomly without reason while rezzed on land in SL. This bug is affecting other breedables as well. KittyCatS is doing what we can to let Linden Labs know that this bug is back and that it needs to be addressed.

Unfortunately this bug has caused many problems for our customers that like to Interact with their cats for fun and breeding purposes. To help minimize the loss of cats caused by this bug, we recommend that customers disable the cat's ability to walk and run, and not use the Cuddle/Hold/Lay/Walk interactions with their cats until further notice.

We realize that the walking animation and interactions are a large part of the appeal of KittyCatS for many, and we truly apologize for the inconvenience that this latest bug has caused in regards to your ability to enjoy your cats. Please be assured that we are working hard to try and find a solution to this problem, and that we will be in contact with Linden Labs to determine what has caused this issue and how it can be fixed.

We know that many of you use the Interactions to help with your breeding programs and that this bug has also interfered with your ability to breed normally. If you MUST Cuddle/Hold your cats to give them the Happiness/Love buff and you are having trouble Dropping your cats because the Drop option is greyed out, please try the following workaround:

1. Pick up the cat you want to cuddle and take it into your inventory.

2. Right click on the cat in your inventory and select "Attach To" and select one of the following:

- For Teacups and Toys, attach to the Left or Right Shoulders

- For Petite, Normal, and Bigger de Big cats age 7+, attach to the Chest or Right Forearm

(If your viewer supports multiple attachments to the same spot then your cats should all attach together)

3. When you are done cuddling, right click the cat in your arms and select "Drop".

This should be a viable workaround for the Dropping issue. Your cats may look a little funny attached to your avatar this way and you may get animation script errors, however the cats will still get the Happiness/Love buff, and you should not lose them when dropping. If you still cannot Drop the cat using this workaround, then use Detach and be advised that the cat could develop error text and may need to be retrieved by staff.

If you do end up losing your cats due to Dropping/Detaching, please go to our support website at http://kittycats.biz/support and file a ticket. If you are not registered on our website, you can do so by clicking the "Online Help" button on your cats' menu, or by using the web terminal in our main store lobby, located to the immediate right as you enter. Please be sure to include your cat's ID# (you can find this on your pedigree page at http://kittycats.biz/pedigree/.)

We apologize again for the inconvenience. Thank you for your patience and support.

Your KittyCatS Team